Privacy Policy

Relay ("Relay," "we," "us," or "our") is a transportation management product operated by Digitally Simple LLC and available at relaydispatch.app. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, application, and the messages we send.

We collect information you provide to us directly and information generated as you use Relay, including:

• Contact details such as your name, email address, and phone number.
• Reservation details entered into Relay by you or by a transportation company that uses Relay to manage your ride.
• Usage and device data such as IP address, browser type, and pages viewed, collected through standard logging and analytics.
• Location, for drivers. If you drive for a company that uses Relay, the Relay Dispatch Ops app collects your phone's precise location while you are on duty or running a trip, including when the app is in the background, so your dispatcher can see where the car is and riders get accurate arrival times. It is not collected while you are off duty with no trip running.
• Messages sent and received through Relay, such as texts and emails between a transportation company and its riders.
• Diagnostics such as crash and error reports and performance data from our website and mobile apps, used to find and fix problems. They are meant to describe what went wrong, not what you entered: booking links are removed, and form contents and request bodies are not collected.

We use the information we collect to:

• Provide, operate, and improve Relay.
• Send transactional and operational communications, including booking confirmations, reservation changes, reminders, and status updates such as driver arrival times.
• Respond to your requests and provide customer support.
• Protect against fraud, abuse, and security risks, and comply with the law.

Relay sends SMS text messages on behalf of the transportation companies that use our product. Messages are transactional and operational in nature, such as booking confirmations, changes to a reservation, reminders, and driver status or estimated time of arrival updates.

You consent to receive these text messages when you provide your mobile number and opt in during booking. Message frequency varies based on your activity. Message and data rates may apply. Reply STOP at any time to opt out, or reply HELP for help. Carriers are not liable for delayed or undelivered messages.

We do not share or sell your mobile opt-in information. No mobile information, including phone numbers collected for SMS, and no consent or opt-in data, will ever be shared with or sold to third parties or affiliates for their own marketing or promotional purposes. Information may be shared only with the subprocessors that help us deliver messages (such as our messaging provider) and only for that purpose.

We do not sell your personal information. We share information only in the following limited circumstances:

• Service providers (subprocessors) who perform services on our behalf, bound by contractual confidentiality and data protection obligations: Supabase and Vercel (hosting), Mapbox (maps, directions and navigation, which receives a driver's location while navigating), PostHog (product analytics and error reports), Sentry (error reports and performance monitoring), Resend (email delivery), sent.dm (text message delivery), Stripe (payments), and FlightAware (flight status).
• The transportation company fulfilling your reservation.
• Intuit QuickBooks, when the transportation company connects its own QuickBooks Online account, as described below.
• Legal and safety reasons, where required by law or to protect rights, property, or safety.

All the above categories exclude text messaging originator opt-in data and consent; this information won't be shared with any third parties.

As stated above, mobile opt-in and SMS consent data is never shared for third-party marketing under any circumstances.

A transportation company can connect its QuickBooks Online account to Relay. When it does, Relay sends that company's trips, payments, refunds and card processing fees to its QuickBooks, along with the names of the customers they belong to. To do this, Relay reads the company's QuickBooks company name, its chart of accounts and its list of products and services, and stores the connection's access tokens encrypted.

Relay uses QuickBooks data only to keep that company's own books up to date. It is not shown to anyone outside that company, shared with any other party, sold, or used for any other purpose. The company can disconnect at any time, from Relay's settings or from QuickBooks, and Relay then stops sending. Disconnecting from Relay's settings also deletes the stored tokens.

We retain personal information for as long as needed to provide our services and to meet legal, accounting, or reporting obligations. We use reasonable administrative, technical, and physical safeguards designed to protect your information.

You can opt out of text messages at any time by replying STOP. You can request access to, correction of, or deletion of your personal information by contacting us using the details below. We will respond consistent with applicable law.

In the Relay Dispatch Ops app, open Account and tap Delete account. A driver or dispatcher account is deleted right away: your login is removed, you are signed out everywhere, and your name, email address and phone number are erased. Trips you have already driven stay in the transportation company's records without your details.

If you run a company on Relay, closing your account also decides what happens to your team and your bookings, so the app sends us your request and we confirm by email within 30 days. You can also ask us to delete your account at any time using the details below.

Relay is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be posted on this page.

If you have questions about this Privacy Policy or your information, contact us at contact@relaydispatch.app or (970) 481-2085.

Relay is a product of Digitally Simple LLC · (970) 481-2085
3400 W Lost Rapids Dr, Unit D102, Meridian, ID 83646