Five stars go to Google. Everything else comes to you first.
Ask for a review after every trip. Happy riders are sent straight to your Google page; anyone less happy tells you, and you follow up before it goes anywhere.
Rate a ride.
Give it five stars, then try three. Five goes on to Google; three comes to the office marked for follow-up.
Tap a star. Try five, then try three.
Kim had the van cold and the music right. Perfect.
Driver was great, but the pickup was ten minutes late.
- 01
The trip ends
The rider is sent a short link asking how it went.
- 02
They tap the stars
Five stars leads to your Google page. Fewer opens a note to you.
- 03
You follow up
Every review is emailed to you and lands in the Reviews tab, with its follow-up status.
A Reviews tab for every trip
Every review in one list, with the trip it came from. Set a follow-up, leave a note and reply by email.
On the phone, too
Read every review, set its follow-up and reply from the iPhone app, under your account.
One company, one set of trips.
Every part of Relay reads the same reservations, so nothing is typed twice.
Do riders need an account?
No. The link in their message is all they need.
Can I choose where five stars go?
Five-star riders are sent to the Google page you set.
Am I told about every review?
Yes. Every review is emailed to you and lands in the Reviews tab.
Can I reply?
Yes, by email from the review itself, on the web or the phone.
Ready to streamline your operations?
Request access and see how Relay streamlines booking, dispatch, and rider communication for your transportation business.