Riders hear from you at every step, without anyone typing it.

Confirmations, reminders, driver on the way and driver arrived, by text and email. From your own number and your own domain, to the passenger, the booker, or both.

Request access Try it below

Text and emailYour own number and domainReplies land in Messages

Try it

Preview what the rider gets.

Pick the moment, who hears about it and how. Turn prices off and the fare leaves every message except the payment request.

Settings · NotificationsSample data · click around

When

Send to

ChannelsText messageEmailLeave prices out

SBSawtooth Black Car

Helen, Marco is on the way in a black Cadillac Escalade. Follow along: relaydispatch.app/track/8Qx2

Reply to text the office

To helen.park@gmail.comFrom rides@sawtoothblackcar.comMarco is on the way

Hi Helen,

Marco is on the way in a black Cadillac Escalade. Follow along: relaydispatch.app/track/8Qx2

How it works

01
Pick the moments
Turn each message on or off, by text, by email or both.
02
Make it yours
Edit the templates with the trip's details, and preview the email while you write it.
03
Let the trip send it
Booking, reminders and the driver's taps send the right message at the right time.

From your own domain

Settings hands you the DNS records to publish, with a link to wherever your DNS lives. A reply-to address works with no DNS at all.

GIF · Relay on the webAdding a sender domain and watching it verifymessaging-domain.gif

Customers can text you back

Connect your own number and replies land in the Messages tab, where anyone in the office can answer them.

GIF · Relay on the webA rider replies to a reminder; the office answers from Messagesmessaging-replies.gif

Every email, and what became of it

The Email log shows who each message went to, which template, and whether it was delivered, bounced or marked as spam.

GIF · Relay on the webThe Email log filtered to bouncesmessaging-email-log.gif

Works with

One company, one set of trips.

Every part of Relay reads the same reservations, so nothing is typed twice.

Driver appThe driver's taps are what send on the way and arrived.ReviewsThe last message of a trip asks how it went.Flight trackingA moved flight moves the pickup the rider is told.

Questions

Can the passenger and the booker both be told?

Yes. Each gets their own copy, greeted by name. Texting still needs their consent.

Can I keep prices out of messages?

Yes. A checkbox on the trip keeps the fare off confirmations, reminders and change notices.

Whose phone number do texts come from?

Yours. You set the number up with the texting provider directly, so the bill and the registration are yours.

What time zone do emails use?

Your company's, named in the message, like 1:01 PM MDT.

Request access

Ready to streamline your operations?

Request access and see how Relay streamlines booking, dispatch, and rider communication for your transportation business.